Telco | XTN Cognitive Security

Telco

Boosting Telco Growth by Securing Services and Protecting Customers

Protecting Telcos from the Rising Wave of Digital Fraud

XTN Cognitive Security helps Telco companies fight back against the growing threat of digital fraud. With the rapid adoption of new technologies and digital services, telco businesses are increasingly exposed to sophisticated fraud schemes. Fraudsters exploit vulnerabilities across platforms, targeting everything from account takeovers to the creation of fake accounts, jeopardizing both profits and customer trust. XTN provides tailored solutions to help Telco defend against these threats while ensuring a smooth, secure experience for their customers.

Main Protection Goals

Telco managers must have a clear understanding of their protection objectives to effectively address emerging threats. Below are the key goals that should guide their strategy in safeguarding the business and customers:

  • End-users protection
  • Onboarding protection
  • App protection

Main Use Cases

Telco companies face a range of digital fraud threats that target various aspects of their operations. Below are the most critical fraud scenarios that Telco providers must detect and prevent to protect their business and customers:

  • Account Takeover: Fraudsters use stolen IDs and compromised credit cards to open new contracts, typically to acquire discounted smartphones, unlock them, and resell. Despite identity checks, they bypass verification with falsified documents, leading to revenue loss and damaged customer trust.
  • New Account Fraud: Fraudsters use techniques like phishing or data breaches to steal user credentials and gain unauthorized access to accounts.
Business Risks

Digital fraud and cyber threats can impact Telcos by:

  • Revenue Losses
  • Reputational Damage
  • Operational Costs
  • Legal and Regulatory Risks
  • Service Abuse

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